PublicationsWhile all of Hospice Palliative Care Ontario’s publications are targeted to hospice palliative care programs, much of the information will be helpful to other non-profit organizations or to individuals. To order any of the following publications, please contact us or download an order form.

● Accreditation Manual for Visiting Hospice Client Services: A guide through the HPCO Volunteer Hospice Client Service Accreditation Process. This manual offers helpful hints, tools and samples to increase effiiciencies, decrease duplication and ease administration.

A Multicultural Strategy for Hospice Palliative Care: This comprehensive manual outlines a variety of initiatives to encourage diverse communities to become involved with hospices.

Client Service Standards for the Volunteer Hospice Visiting Service: These standards, which are specific to Ontario’s Volunteer Visiting Service, are intended to be consistent with standards developed by the Canadian Hospice Palliative Care Association and other associations.

Complementary Therapy Standards: The complementary therapy standards are a measure against which complementary therapy programs can be assessed for the purposes of quality assurance. For auditing and accreditation purposes, these standards are best practice goals to be working towards. The standards aim to improve supportive care for clients and their families.

Developing a Home Hospice Program: A Startup Manual: All the information necessary to initiate a community-based hospice program is outlined in this 323-page book. Establishing the Need, Administration, and Client Care are some of the chapters.

Getting the Hospice Message Out: A Community Relations Manual: Concise directions for establishing a community relations program and building a productive relationship with the community is contained in this 65-page book.

How to Develop a Community Residential Hospice Handbook and Toolkit: Available on CD only. The handbook is intended to stimulate thinking, guide planning and provide helpful hints based on the experience of existing and emerging residential hospices. The toolkit is a collection of sample tools, checklists and table of contents for policies and procedures shared by hospices to maximize best-practice sharing and avoid reinventing the wheel where possible.

Mentors Manual: The Mentor’s Manual is intended to be a “work in progress.” This inaugural version contains 250 actual questions submitted by HAO’s membership and answers that cover twenty-six topics ranging from intellectual property to bereavement.

Policies and Procedures Manual: HPCO member hospices have developed sophisticated policies and procedures. Key policies and procedures were developed and reviewed by HAO members. A final draft review occurred at HAO’s 2001 conference. The policies were developed based on the quality dimensions addressed in the HAO Client Service Standards for the Volunteer Hospice Visiting Service adopted in 1999.

Residential Hospice Standards: These standards for client care, which are specific to Community Residential Hospices, are consistent with the Norms of Practice developed by the Canadian Hospice Palliative Care Association.

Stories of Hospice: A collection of commemorative stories that reflect the humane and compassionate face of the hospice movement in Ontario.

Volunteer Training Manual: This curriculum is divided into 15 modules of varying lengths which cover the required 30 hours of training for Ontario’s hospice palliative care visiting volunteers.

Indicators and Targets for the Volunteer Hospice Visiting Service: This Accreditation Model is specific to Volunteer Visiting Home Hospice Services and includes standards, criteria, targets and indicators to assist hospice in determining how well they are implementing client service stadards.